RETURN POLICY
We’re not happy, if you’re not happy. Tickles is committed to providing utmost satisfaction to all the customers with superior quality products, exemplary shopping We’re not happy, if you’re not happy. Tickles is committed to providing utmost satisfaction to all the customers with superior quality products, exemplary shopping experience and eager customer support.
Despite all our efforts, if you are unsatisfied with the product you received, please write to us at care@tickles.in. Our team will revert to you at the earliest.
HYGIENE BEST PRACTICES
To maintain hygiene for all our customers we do not accept returns on Diapers and it’s accessories.
1. The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered
a) Return via Tickles.in:
In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered.
Your product should fit the Return Criteria as mentioned above. You can write to us at care@tickles.in. Our Customer Care Team will guide you through the return and refund process.
DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.
Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email informing you if your return has been accepted or rejected.
Upon examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.
Tickles will provide a maximum of Rs. 100/- against the shipping charges through PayTM/ Google Pay/ or any UPI platforms.
REFUND PROCESS
We may provide refunds if: (i) The order is cancelled by the customer or tickles.in, before we ship
Refunds for Pre-paid Orders:
If you have paid using a credit card, a refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.
| Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
|---|---|---|
| Credit Card | Reverse Credit | 5 to 7 Banking Days |
| Debit Card | Credit in Bank Account | 7 to 14 Banking Days |
| Net Banking | Credit in Bank Account | 7 to 14 Banking Days |
Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.
